Super Toolbox
If you have a complaint
MTAA Super is committed to providing excellent service, and any complaints from members are dealt with as soon as possible. If you wish to make a complaint about MTAA Super write to:
MTAA Super Complaints Officer
Locked Bag 15
Haymarket NSW 1236
Your complaint will be dealt with within 90 days. If you believe that your complaint has not been satisfactorily handled or if you do not receive a response within 90 days, you can contact the Superannuation Complaints Tribunal, an independent body established by the Federal Government. The Tribunal will consider your complaint if it falls within its jurisdiction and you have gone through the Fund's internal complaints procedure first. The tribunal's contact details are:
Superannuation Complaints Tribunal
Locked Bag 3060
Melbourne VIC 3001
Phone: 1300 884 114
This is a free service.
If your complaint is outside the jurisdiction of the Superannuation Complaints Tribunal and you do not receive a response to your complaint within 45 days, or you are not satisfied with the response, you may be eligible to take your complaint to the Financial Ombudsman Service (previously the Financial Industry Complaints Service).
You may contact the Financial Ombudsman Service by calling 1300 780 808 (local call cost in Australia)
This is a free service.
The Australian Securities and Investments Commission has an infoline,
1300 300 630, that you may use to make a complaint and obtain information about your rights.